Category #communication   Show all

• Need to follow up on a submission or application?

  We get emails, phone calls, teams messages left, right and centre asking for updates on submissions – and people don’t always get responses, we know we need to do better, and the portal will help.

  Going forward, we encourage you to follow up on your applications using our new online follow up form.

  This form will provide a line of sight for follow-ups, it will provide insights on volumes, themes, and responsiveness – help us to help you.

  We also encourage you to wait before you follow-up, if the application is within the published processing times – please hold tight, if it’s close or it’s gone over then submit the form and we’ll get you an update.