Important information regarding Unitywater's live connection cut-off dates for 2024
It’s hard to believe we are so close to the end of the year and 2025, but here we are.
This update is to inform you of Unitywater’s application cut-off dates for live connections, as well as our holiday closure information.
Private Works
- Private Works will be closed from close of business (COB) Friday, 20 December, returning on Monday, 6 January 2025.
- To ensure all work can be scheduled and commitments delivered to our customers, we require all live works applications (must be properly made) to be lodged by Sunday, 1 December, 2024. Any applications submitted after this date will not be scheduled for live connections in 2024.
- Any new applications for live water connections received from Monday 2 December will not be accepted or scheduled, and you will be advised to resubmit with valid water quality bacteriological tests (bactos) results after 6 January 2025.
- A reminder, bactos are only valid for 10 days from the date they are taken, with results taking on average 4-5 days to be processed.
- To ensure a smooth experience for everyone, please note these dates and plan accordingly. We are unable to fulfill last minute requests. Thank you for your understanding.
Development Services
- All Unitywater offices will be closed from COB Tuesday, 24 December 2024, reopening on Thursday, 2 January.
- Many of our team members will be taking a well-deserved break during this closure period.
- Any enquiries during the closure period should be submitted through the Development Portal.
Unitywater is committed to facilitating the delivery of homes for Queenslanders. Please be assured we will still have team members processing applications in December and January and will where possible work to our advertised application processing times.
The last Development Services newsletter will be issued in early December, so keep an eye out for that in your inboxes.
Kind regards,
Ashley Radbourne
Development Services Manager
